Do your parents forget how to use their phone, even after you've shown them?
When they're unsure what to do, they can ask Ming and show the screen if needed. They don't have to remember every step at once. They can learn at their own pace.
Everyday life, with a little help from Ming.
A little help for your parents, to make everyday life easier.
When something isn't clear, just ask.
No typing. Just ask.Tap the call button, call Ming and ask your question.
Hard to put into words? Show Ming.Can't understand a notice or work out how to use an appliance? Turn on the camera and let Ming take a look and guide you.
Ask whenever you need toDay or night, Ming is there for your everyday questions.
Everyday life
A little help with everyday questions.
Not sure where to start? Just speak as you would in a normal conversation.
For you and your family
A little extra help for your parents, day to day.
Do your parents sometimes want a chat when they’re home alone?
Whether they want to share something from their day or ask a question that just came to mind, they can talk to Ming without waiting for someone to be free for a call.
Too busy to answer your parents' questions straight away?
When you're in a meeting, travelling for work or away from home, your parents can ask Ming first. When you have time, you can see what they asked about and follow up.
For older adults
No typing. Just like a normal phone call.
Tap the call button and say what you'd like to ask. Turn on the camera when you need to show something.
One tap to start a conversation
No searching through menus.
Ask your question out loud
Use the language you normally speak.
Supports Cantonese, Mandarin, English and other languages.
Need to show something? Turn on the camera
You don't have to find the right words. Let Ming take a look.
A little more peace of mind, every day.
For caregivers
Even when you’re away, see what your parents have been asking about.
See conversation summaries your parents have agreed to share, so you know what to check in about and what needs following up.
See what your parents recently askedStart with the key points, without reading every conversation.
Help your parents remember everyday plansSet reminders for medication, follow-up appointments and other regular tasks.
Remember the things that need your attentionKeep important notes together so you can follow up later.
MingCaregiverDaily overview
Mum's recent activity
Recent summariesDaily remindersThings to note
Using the rice cookerToday, 10:34
Mum asked which button starts the rice cooker. Ming explained how to use it.
Using appliances15:00 — Get ready for the follow-up appointment
Bring your ID and appointment slip.
When you have time, go through the appointment slip with Mum.
Family updates
Good morning. Here's how Mum is doing.
M
MumLast call · Today, 10:34
2 calls todayRecent conversation summaries
Mum asked which button starts the rice cooker. Ming explained how to use it.
Today, 10:34Using appliances
Daily reminders
15:00
Get ready for the follow-up appointment
Bring your ID and appointment slip.
Things to keep an eye on
Mum mentioned that the print on her appointment slip is too small. You could go through it with her when you have time.
To follow up
A little more understanding, a little more peace of mind.Plans and pricing
Choose the right plan for you.
Monthly plan
HK$480/month
- 300 minutes per month (Extra minutes: HK$0.50 each)
- Everyday chats to keep your parents company
- Video guidance for things you can show Ming
- Help with everyday information and practical questions
- Recent conversation summaries for caregivers
- Keep track of things that need attention or follow-up
- Scheduled reminders for everyday tasksFor medication, follow-up appointments and other regular tasks.
Annual plan
Save HK$1,160 a yearHK$4,600/year
- 300 minutes per month (Extra minutes: HK$0.50 each)
- Everyday chats to keep your parents company
- Video guidance for things you can show Ming
- Help with everyday information and practical questions
- Recent conversation summaries for caregivers
- Keep track of things that need attention or follow-up
- Scheduled reminders for everyday tasksFor medication, follow-up appointments and other regular tasks.
Frequently asked questions
Can I ask Ming at any time?
You can start a conversation day or night, without waiting for your family to be free. Calls count towards your 300 monthly minutes. Extra minutes cost HK$0.50 each.
Ming helps with everyday questions. It does not provide emergency support.
Which phones can I use the Hey Ming app on?
Supported platforms: iOS and Android. The platform buttons currently open account sign-in, not an app-store download page.
How can Ming help my parents?
Ask Ming if you can't understand a notice, need help using an appliance, want to plan a journey or simply feel like a chat. When it helps to show something, turn on the camera so Ming can see it and guide you.
Ming is an AI assistant and may make mistakes. It cannot replace family, healthcare professionals or emergency services.
What device do I need for video assistance?
You need an internet-connected smartphone or another device with a camera, and you need to allow camera access. Hold the notice, appliance controls or object in front of the camera.
A voice-only call does not send camera footage. You don't need to turn on the camera for a chat or a general question.
What happens if I use more than 300 minutes?
Each month includes 300 call minutes. Extra minutes cost HK$0.50 each. For example, 20 extra minutes cost HK$10, and 100 extra minutes cost HK$50.
With 100 extra minutes on the monthly plan, the total is HK$530 (HK$480 monthly fee + HK$50 in extra charges).
How do I pay for extra minutes?
Extra charges are totalled at the end of each month and billed to the credit card you've authorised. They aren't charged separately after each call.
The annual plan fee is paid upfront. Any extra minutes are still billed separately each month.
Does video assistance cost extra?
Video assistance uses the same 300-minute monthly allowance, with no separate video fee. Extra minutes cost HK$0.50 each.
Your mobile provider charges for data according to your mobile plan.
Does the annual plan include 300 minutes a month or a year?
It includes 300 minutes each month, not 300 minutes for the whole year. You pay the annual fee once, but receive a separate call allowance every month.
What if my parents don't understand, or Ming mishears them?
They can say “Please slow down”, “Please explain that more simply” or “What I meant was…” so Ming can explain again or check the question.
Confirm important information with the relevant organisation. For transport schedules, check the operator's latest information.
Will Ming keep the camera on and see inside my home?
The camera doesn't need to stay on. Ming only uses the camera view after you've allowed camera access and switched on video. You can turn it off at any time.
Before showing a notice or document, you can cover any personal details Ming doesn't need to see.
An extra helping hand when your parents have a question.
Day or night, your parents can ask Ming about everyday questions.
Have a question? Ask Ming.